Delete your account

Your paid plan is canceled for you

If you have a plan you bought on our website, deleting your account cancels it first, so you are not charged again. If we cannot reach our payment processor to cancel it, your account is not deleted yet and you will see an error; try again in a few minutes, or email support@mylanebyheidi.com and we will cancel it for you.

Delete in the iPhone or Android app

1. Open MyLane and tap More.
2. Under Account, tap Email & password.
3. Scroll to Delete account and tap Delete my account.
4. Tap Yes, delete everything to confirm.

Delete on the website

1. Sign in at app.mylanebyheidi.com.
2. Open the menu at the top right and choose Email & password.
3. At the bottom, click Delete my account, then Yes, delete everything.

Or, if you are signed in, you can do it right here:

Sign in to delete your account, then come back to this page or follow the steps above. If you cannot sign in, use our support form or email support@mylanebyheidi.com from the address on your account and ask us to delete it. We will confirm the request came from you, then delete the account.

What is deleted

Right away, and permanently:

• Your account, sign-in, email address and name.
• Your health records: medications, peptides and supplements, routines and doses; lab results; weight and body measurements; period dates; food and meal logs, recipes and meal plans; workouts and training programs; and anything brought in from Apple Health or Health Connect.
• Your files: progress photos, lab report files, recipe photos, and photos and voice memos you sent to hAIdi.
• Your conversations with hAIdi and with your coach, and your settings.
• Bug reports you sent, with their screenshots and replies.
• Your AI consent record, the campaign tags from your sign-up, and your plan record.
• Any subscription you have with us is canceled, so you are not charged again.
• Your contact in GoHighLevel, our email and customer system: we tell it to remove you.
• Your email address in our webhook logs (the records of messages between MyLane and GoHighLevel). The log entries stay, with your email and details removed.

What is kept

• Payment records at Stripe. If you ever bought a plan, Stripe keeps its own records of your payments and invoices, as tax and financial laws require. We do not control those, and they never included your health information.
• Records that no longer identify you. A few records stay with your name and account removed from them, such as counts of AI use and cost, and comments you left on someone else’s bug report.
• Short-lived technical logs. The content of recent AI requests is deleted automatically within 7 days, and the record that a request happened within 30 days.
• Backups. Copies in our database backups are erased within 30 days, as those backups expire.

See our Privacy Policy for more about how we handle your information.

Questions

Email support@mylanebyheidi.com.